Conversational AI
Assistants that answerfrom your truth,not the internet's.
We ship retrieval-grounded assistants for websites, WhatsApp and in-product support. Every answer is traced to a source document, every escalation carries full transcript context, and every conversation is scored for resolution quality.
74%
Tickets resolved without a human
12s
Median first response
4.8/5
Post-chat satisfaction
What you get
Enterprise Conversational AI
Knowledge Pipeline
Documents, tickets and product data chunked, embedded and refreshed on a schedule.
Conversation Design
Tone system, refusal rules, multilingual handling and qualification branching.
Omnichannel Deployment
Web widget, WhatsApp Business API, Slack and in-app SDK from one brain.
Quality Loop
Weekly transcript review, hallucination flagging and answer-coverage reporting.
How we run it
The six-phase Augencia execution system.
Corpus Audit
We assess what your documentation can and cannot answer today.
Grounding
Retrieval index built, evaluated against a gold question set.
Pilot
Shadow mode on live traffic before customer exposure.
Rollout
Channel-by-channel launch with escalation SLAs and monitoring.
Frequently asked
Enterprise Conversational AI
Grounded assistants that resolve, qualify and escalate with judgement.
Book a strategy callStrict retrieval grounding, a confidence threshold and an explicit fallback to human handoff when no supporting passage is found.
Yes — language is detected per message and answered in kind, with a shared knowledge base behind both.
A written diagnosis lands within 48 working hours. A first production sprint is typically two to six weeks depending on integrations. Retainers cover optimisation after the first workflow is live.
Yes. Most programmes sit beside an in-house team. You keep the accounts, code and data. Augencia owns the system design, the first production cut and the measurement model.
We do not publish a one-size price. Scoped work in this line typically starts in the £10,000–£25,000 range for a first production workflow, with retainers for ongoing operation. You receive a number after the diagnosis.
Related capabilities
Twenty-two ways we move your revenue line.
Let's engineer your next unfair advantage.
Tell us what is stalling. You will receive a diagnosis, a plan and a number within 48 hours.